Call centre jobs

Pleasanton, calif. — Five9, the leader in on-demand call center software announced today the general availability of its Virtual Call Center Suite 7.1. The new release includes a new workforce management offering, and a wealth of additional features focused on call center efficiency and cost reductions. Five9’s Software-as-a-Service (SaaS) suite is now available to customers across all industry sectors and call center applications.
The new workforce management solution enables Five9 customers to forecast their call volumes, schedule their agents accordingly, monitor planned vs. actual call center performance in real time, and make any necessary adjustments. Additional capabilities delivered in the new release include agent reason codes, supervisor whisper coaching and barge-in, and improved intraday reporting.
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WNS Global Services manages and operates critical business processes for leading global companies. We have a proven track record of creating value for our clients and using our domain expertise in industries such as travel, insurance, financial services, healthcare services, professional services, retail/manufacturing and logistics. Our experienced and diverse leadership team is complemented by over 17,000 professionals working on a world class 8850 workstation infrastructure. We are passionate about building a market leading company highly valued by our customers, associates, business partners, investors and communities. India’s first NYSE listed BPO Company. Ranked no. 3 in the Black Book of Outsourcing for the year 2007.Ranked one of the two best BPO firm by NASSCOM; One of the Top 20 emerging companies in India by Business Today (Nov,’05); Named ‘Best Performing BPO Provider’ by global newsletter Managing Offshore; ‘Leader in Human Capital Development’ by leading offshore outsourcing advisory firm NeoIT (Jan. ‘05) and ranked at No.3 as ‘Most Respected ITES Company’ by Business World magazine (Nov. ‘04).